Bequita’s Blooms & Botanicals Shop Policies

Flower Policy

Please note that all flower sales from Bequita's Blooms, whether a bouquet or individual flower bar stems, are final. Flowers are perishable and we are unable to offer refunds.

It is your responsibility to help your flowers last. Flowers are perishable to keep them fresh as possible, remember to: 

  • Put flowers in a clean vessel with water

  • keep them away from direct sunlight

  • re-cut the stems daily or every other day

  • Change vessel water at least once a day

Flower Delivery Policy

As the sender, it's your responsibility to ensure the recipient is at the delivery location on the scheduled date. If the recipient isn't available when Bequita's Blooms attempts delivery (for instance, they left work early or are out of town), we unfortunately cannot offer a refund or exchange. We will have fulfilled our commitment to deliver your order.

If you are placing an order more than 48 hours before pickup/delivery please let us know if you have any flower preferences and we will do our best to accommodate. Orders placed within 48 hours of pickup/delivery are strictly designer choice due to flower supply constraints.

Plant Policy

All plant sales are final after 7 business days. Within 7 business days of purchase, you can exchange your plant or receive store credit, provided the plant is returned to us pest-free, healthy, and undamaged. After this 7-day period, the plant is no longer eligible for exchange or store credit, and its continued health becomes your responsibility. We do not offer refunds on plant purchases.

Everything else in the shop policy

All non-plant and non-flower sales, from Bequita's Blooms & Botanicals, are eligible for return or exchange within 30 days of purchase. During this 30-day window, we offer a full refund for undamaged items returned to us. If an item is broken or damaged, it is ineligible for a refund. After 30 days from the purchase date, returns are invalid for a refund or store credit. A valid receipt is required for all returns and exchanges. Without a receipt, we cannot process a return or offer store credit.

Event Policy

For all event flower arrangements, we require a 30% non-refundable security deposit to reserve your date. This deposit ensures your event date is secured on our calendar. Final payment is due 30 days prior to your event.

All details for your event flowers, including specific arrangements, quantities, and colors, must be finalized 30 days prior to your event date. For example, if your event is on July 20th, all final decisions must be completed by June 20th. We are unable to accommodate any changes within the final month leading up to your event.

Day-of Responsibilities: On the day of your event, it is your responsibility to arrange for the pick-up or drop-off of your completed floral arrangements as agreed upon in your contract.